Water & Wastewater
The City of Valley contracts with PeopleService, Inc. to manage the water and wastewater responsibilities for the City. The City only handles the billing and some minor duties associated with the water system. If you have an issue with your water or wastewater system during normal business hours, (9 a.m. to 5 p.m.) Monday through Friday, please call our utility clerk at (402) 359-2251 Ext. 301 and she will contact PeopleService. If you have an emergency that occurs after normal business hours please call 1-888-861-1921 and the PeopleService hotline staff will be able to help you.
In order to establish water service, you will need to stop into the City offices and pay a $150.00 deposit and set up your account. After twelve (12) consecutive on time payments this deposit will be refunded to you following approval at the next monthly City Council meeting.
Water bills are sent out on the first day of the month and must be paid by the 15th of the month. All bills not paid by the 15th of the month will be assessed a 12% delinquency charge. In the event service has been shut-off for non-payment the customer must pay the delinquent bill, the current amount owed and the reconnection charge. If payment is received before 3:30 p.m. Monday through Friday, the reconnection charge is $50. If service is restored any other time, the reconnection charge is $75.00.
Receipt by the City of an insufficient funds check will render the account unpaid and will result in an additional fee of $20. The check will not be resubmitted and the amount owed will need to be paid in cash before service will be restored. Residents are also able to pay via automatic bank withdrawal
Water Billing Amount Calculation:
Following is a breakdown of how your monthly water usage is calculated (Residential - Ordinance 674):
|0 to 3,000 gallons||$15.43 (minimum)|
|Each additional 1,000 gallons||$1.74|
- 3,001 to 4,000: $17.17 Per $1,000 Gallons used
- 4,001 to 5,000: $18.91 Per $1,000 Gallons used.
Wastewater Billing Amount Calculation:
Your monthly residential and small business wastewater charge is determined as follows:
Current Minimum Monthly Charge: $28.17 plus a variable rate for average usage* over 2,001 gallons of: $4.36 per 1,000 gallons used
*Average usage is your average monthly water usage during the months of December, January and February.
Wastewater calculation example:
- Current Minimum Monthly Charge: $28.17
- Average monthly water usage during December, January, February: 4,500 gallons: $13.08 ($4.36 times 3 equals $13.08)
- Total: $41.25
The resident would then pay $41.01 as their wastewater charge from April 1 of that year until April 1 of the following year.
If your average monthly water usage during the months of December, January and February is less than 2,000 gallon then you would only pay the current minimum monthly wastewater charge of $28.17.
There is a separate calculation for institutional, commercial or heavy industrial customers. Please see Ordinance Number 645 for details.
Electrical power for City of Valley residents and businesses is provided by Omaha Public Power District. Please click on the link provided or call (402) 536-4131 to start or terminate service. To report an electrical emergency call 1-800-554-6773.
Black Hills Energy provides natural gas service to Valley residents and businesses. To establish or cancel service click on the link or call their 24 hour customer service department at 1-888-890-5554. For an emergency call 1-800-694-8989.
Telephone, Cable TV & Internet
City of Valley residents and businesses have several options when it comes to telephone, cable television and internet services.
DIRECTV, LLC offers satellite television service to the Valley area. Call 1-866-271-9853 to see what they have to offer.
DISH, offers satellite television service to the Valley area.
Cox Communications offers telephone, cable television, high-speed internet and wireless telephone services in Valley. Call (402) 933-3000 for all your communications needs.
CenturyLink also offers telephone, DirectTV satellite television and high-speed internet services to the residents and businesses in Valley. Call 1-800-475-7526 to establish service or 1-877-348-9007 to report an outage.
InternetProviders provides offers from several internet providers in the Valley area.
AT&T Internet is available in the Valley area. Please call 1-855-385-7818 to find out what they have to offer
Vonage offers internet-based telephone service to residents and business in the Valley area. Call 1-888-218-9015 to find out more information.
Exede offers satellite internet service in the Valley area.
HughesNet offers internet service and other computer-related services. Call 1-877-824-6553 for more details on services available to Valley residents.
Zito Media, Inc provides basic cable service to Valley residents and businesses. They can be reached at 1-800-365-6988.
allconnect helps consumers see what cable, internet and phone providers are available to their address and can also help set those services up.
Weekly garbage pick up is required for Valley residents and businesses. There are four private contractors who offer this service.
Abe's Trash Serviceis the only locally owned independent company that services Valley. To reach them by phone call (402) 571-4926.
S2 Refuse also provides services to the Valley area. To reach them in Fremont call (402) 727-6806.
Waste Connections / Papillion Sanitation purchased Stan & Sons, which was a local Valley business for many years. To reach Waste Connections by phone call (402) 346-7800.
Waste Management is another provider. To reach them by phone call (402) 731-0138.