|May 31||City of Valley Water Update - May 31, 2023 https://socs.net/7rd|
The City of Valley is in process of upgrading the Water Treatment Plant to increase the production of water in the city. One of the upgrades is replacing the media in the four water filters. To replace the media, each filter needs to be taken out of service for repairs, which take approximately a week per filter. The replacement of all four filters will take approximately one month to complete. This process began one week ago therefore we are currently making water with three filters or 1/3 of normal production which reduces the amount of water we can produce.
The water consumption is currently too high for the City to maintain a safe water tower level for fire protection and malfunctions at the water treatment plant. In the winter months, the plant produces approximately 750,000 gallons of water a day. Currently, the plant is producing approximately 1,700,000 gallons of water per day and the largest consumption during the summer months is yard irrigation. The City of Valley has implemented mandatory water restrictions that all City of Valley water customers must adhere to. Even numbered addresses water on even numbered calendar days and odd numbered addresses water on odd number calendar days. For example, if your address has 123 for the house number then you will water on odd number calendar days (the 1st, 3rd, 5th and so on.) If your address is 122 then you will water on the even number calendar days (2nd, 4th 6th and so on). Please do not double up or increase watering times within the day.
On May 31st, during the replacement of the media in one of the filters, there was a disruption that caused the water plant to be shut down temporarily. Before the plant was shut down, discolored water exited the plant into the distribution system. Because of the emergency shut down, and the large water consumption from the public, the water tower has fallen to an alarming level, 16 feet compared to 40 feet full. To have adequate fire protection, the tower must be filled to at least 25 feet. With the current consumption this may take up to 48 hours if water restrictions are not followed. Unfortunately, hydrants cannot be flushed to remove the discoloring until we have a tower level that will provide adequate fire protection for the citizens of Valley.
If you are experiencing discolored water, please call the Utility Clerk at 402-359-2251 or email@example.com and a PeopleService operator will contact you. The only way to remove discolored water is to get the water out of the water mains by flushing hydrants. When the water tower is too low to maintain adequate fire protection, hydrants cannot be flushed until the tower level rises.
The City of Valley, PeopleService and City engineers are working diligently to address this issue and need the help of the community to reduce water consumption during the repairs.
Nebraska Department of Environment and Energy (NDEE)
Nebraska Extension Office Drinking Water: Iron and Manganese Research
The City of Valley contracts with PeopleService, Inc. to manage the water and wastewater responsibilities for the City. The City only handles the billing and some minor duties associated with the water system. If you have an issue with your water or wastewater system during normal business hours, (9 a.m. to 5 p.m.) Monday through Friday, please call our utility clerk at (402) 359-2251 Ext. 301 and she will contact PeopleService. If you have an emergency that occurs after normal business hours please call 1-888-861-1921 and the PeopleService hotline staff will be able to help you.
In order to establish water service, you will need to stop into the City offices and pay a $150.00 deposit and set up your account. After twelve (12) consecutive on time payments this deposit will be refunded to you following approval at the next monthly City Council meeting.
Water bills are sent out on the first day of the month and must be paid by the 15th of the month. All bills not paid by the 15th of the month will be assessed a 12% delinquency charge. In the event service has been shut-off for non-payment the customer must pay the delinquent bill, the current amount owed and the reconnection charge. If payment is received before 3:30 p.m. Monday through Friday, the reconnection charge is $50. If service is restored any other time, the reconnection charge is $75.00.
Receipt by the City of an insufficient funds check will render the account unpaid and will result in an additional fee of $20. The check will not be resubmitted and the amount owed will need to be paid in cash before service will be restored. Residents are also able to pay via automatic bank withdrawal
Following is a breakdown of how your monthly water usage is calculated (Residential - Inside City Limits - Ordinance 784):
|0 to 3,000 gallons||$17.75 (minimum)|
|Each additional 1,000 gallons||$1.95|
Rates for Residential Users Outside the City Limits and Commercial and Industrial users please follow this link to the applicable municipal code section.
Wastewater Billing Amount Calculation:
Your monthly residential and small business wastewater charge is determined as follows:
Current Minimum Monthly Charge: $28.17 plus a variable rate for average usage* over 2,001 gallons of: $4.36 per 1,000 gallons used
*Average usage is your average monthly water usage during the months of December, January and February.
Wastewater calculation example:
The resident would then pay $41.01 as their wastewater charge from April 1 of that year until April 1 of the following year.
If your average monthly water usage during the months of December, January and February is less than 2,000 gallon then you would only pay the current minimum monthly wastewater charge of $28.17.
There is a separate calculation for institutional, commercial or heavy industrial customers. Please see Ordinance Number 645 for details.
Electrical power for City of Valley residents and businesses is provided by Omaha Public Power District. Please click on the link provided or call (402) 536-4131 to start or terminate service. To report an electrical emergency call 1-800-554-6773.
Black Hills Energy provides natural gas service to Valley residents and businesses. To establish or cancel service click on the link or call their 24 hour customer service department at 1-888-890-5554. For an emergency call 1-800-694-8989.
City of Valley residents and businesses have several options when it comes to telephone, cable television and internet services. Here are many of the options however others may be available as well.
Great Plains Communications offers fiber driven internet, telephone and cable televisions services in Valley. Call 855-853-1481 or check out their website.
DIRECTV, LLC offers satellite television service to the Valley area. Call 1-866-271-9853 to see what they have to offer.
DISH, offers satellite television service to the Valley area.
Cox Communications offers telephone, cable television, high-speed internet and wireless telephone services in Valley. Call (402) 933-3000 for all your communications needs.
CenturyLink also offers telephone, DirectTV satellite television and high-speed internet services to the residents and businesses in Valley. Call 1-800-475-7526 to establish service or 1-877-348-9007 to report an outage.
InternetProviders provides offers from several internet providers in the Valley area.
AT&T Internet is available in the Valley area. Please call 1-855-385-7818 to find out what they have to offer
Vonage offers internet-based telephone service to residents and business in the Valley area. Call 1-888-218-9015 to find out more information.
Exede offers satellite internet service in the Valley area.
HughesNet offers internet service and other computer-related services. Call 1-877-824-6553 for more details on services available to Valley residents.
Zito Media, Inc provides basic cable service to Valley residents and businesses. They can be reached at 1-800-365-6988.
allconnect helps consumers see what cable, internet and phone providers are available to their address and can also help set those services up.
Weekly garbage pick up is required for Valley residents and businesses. There are four private contractors who offer this service.
Abe's Trash Serviceis the only locally owned independent company that services Valley. To reach them by phone call (402) 571-4926.
S2 Refuse also provides services to the Valley area. To reach them in Fremont call (402) 727-6806.
Waste Connections / Papillion Sanitation purchased Stan & Sons, which was a local Valley business for many years. To reach Waste Connections by phone call (402) 346-7800.
Waste Management is another provider. To reach them by phone call (402) 731-0138.
All City of Valley water customers must adhere to the odd / even water restrictions. Contact City Hall at 402-358-2251 with questions.
In order to complete necessary maintenance at the water treatment plant, the City of Valley is implementing water restrictions in accordance with Valley Municipal Code 6-248 until further notice.
We ask that residents voluntarily conserve water and adhere to an odd/even lawn watering restriction.
City of Valley water customers with an address ending in an odd number can do outdoor watering on odd days, while residents with an address ending in an even number can do outdoor watering on even days.
If you have any questions, please contact the City of Valley at 402-359-2251 or firstname.lastname@example.org
Wednesday May 17 is the last day to take the survey and get your voice heard! Click on the link to take it: https://docs.google.com/forms/d/13ViT6l1-XKlMyUs6Z4DLzlVlmE5lrhli3TsZ7-po3iU/viewform?edit_requested=true
On May 1 2023, the City of Valley sewer rate adjustments will go into effective. Rates are being adjusted due to an increase of the rates to pump wastewater to Fremont.
Residential and Small Business Customers: Monthly base fee of $32.50 for 0 to 2,000 gallons and $5.00 per 1,000 gallon over 2,000.
Commercial Customers: Monthly base fee of $66.75 and $5.00 per 1,000 gallon.
Industrial Customers: Monthly base fee of $133.50 and $5.00 per 1,000 gallon.
Additional information can be found in Section 6-312 of the Valley Municipal Code.
April Utility Bills: auto-pay customers will need to pay manually again this month. We hope to have the auto pay feature up and running for next month. Due to the bills going out late, you will have until April 19th to pay your bill before late fees are assessed. To make a payment online, click here.
Discolored water: we are aware that many areas of town continue to see discolored water and understand how frustrating this is. PeopleService continues to flush hydrants to eliminate the discoloring and they are also looking into some of the older mains in town to see if any need to be replaced. The discoloring is caused by high level of iron and manganese that are naturally high due to the aquifer. The iron and manganese builds up in the water mains and when there is disturbance in the water pressure, the build up breaks away and gets into the water. Click on the link to learn more about iron and manganese from the Nebraska Extension Office. Drinking Water: Iron and Manganese
How to Contact Us: Call City Hall at 402-359-2251 between the hours of 9 AM to 5 PM or email us at email@example.com
On April 1 2023, the City of Valley water rate adjustments will go into effective. Rates are being adjusted to ensure the City can provide for the payment of the costs of maintenance, operation, repair and replacement of the components of the water system.
Residential and Small Business Customers inside City limits: Monthly base fee of $17.75 for 0 to 3,000 gallons and $1.95 per 1,000 gallon over 4,000.
Commercial and Industrial Customers: Monthly base fee of $27.00 for 0 to 3,000 gallons and $2.45 per 1,000 gallon over 4,000.
Residential Customers outside of City limits: Monthly base fee of $23.35 for 0 to 3,000 gallons and $2.45 per 1,000 gallon over 4,000.
Additional information can be found in Section 6-208 of the Valley Municipal Code.